Terms of Service — Husn-e-Mustafa
At Husn-e-Mustafa, we believe in providing a clear, safe, and respectful shopping experience for everyone. These Terms of Service explain how our store works, so you know exactly what to expect — from browsing to receiving your chosen scent.
Using our website or placing an order means you’re okay with how we do things. Let’s walk you through it.
We’re Husn-e-Mustafa — a fragrance brand based in Pakistan, offering carefully curated perfumes for people who value elegance, identity, and quality. We run a digital-first experience that’s easy, secure, and personal.
If you’re:
- Based in Pakistan 🇵🇰
- Using your real name and delivery info
- Age 18 or above
Then you’re all set to enjoy the experience. We welcome everyone with open arms and fragrances to match.
We aim to share every product honestly and beautifully. You’ll find:
- Genuine descriptions
- Real photographs
- Key scent notes for each perfume
Please keep in mind, some scents may feel slightly different due to natural variations — but quality and care are always constant.
All prices are in PKR and inclusive of applicable taxes.
Available payment methods:
- Cash on Delivery (COD)
- Bank Transfer
- Easypaisa / JazzCash
We’ll always confirm your order before processing. If anything seems off with the price or item, we’ll reach out — no surprises.
After you place an order, here’s what happens:
- We’ll confirm details with you via WhatsApp or phone
- Your order is packed with care
- It’s shipped through reliable courier partners
- You receive a tracking link for peace of mind
- Your perfume arrives — and the experience begins
Delivery time: 3 to 7 working days
We’ll keep you updated at every step
We always want you to be happy with your order. If something didn’t go right, we’re here to help.
You can request an exchange or return if:
- You received the wrong product
- The product arrived damaged or leaking
How to start:
- Contact us within 3 days of delivery
- Share your order number + a quick photo or video
We’ll guide you step by step.
Fragrance bottles must be sealed and unused for return.
❗ For hygiene and product integrity, used or opened perfumes can't be returned.
Refunds are processed within 5–7 working days via your preferred method.
We ship nationwide through TCS, Leopard, Trax, Pakistan Post, and others
Delivery charges may apply based on your location
Remote areas may take a little longer — but we’ll stay in touch
We collect only what we need:
Your name, contact, and address
Payment and order-related info
For delivery and support purposes only
We respect your privacy — your data is never sold or shared unnecessarily.
For full details, see our Privacy Policy.
We work hard to maintain a positive shopping space. If anything unusual happens (like fake orders or miscommunication), we’ll simply reach out to clarify.
We never block or ban customers without valid reason or discussion.
We’re here to build trust, not fear.
Our services operate under the laws of Pakistan.
If ever there’s a disagreement (which is rare!), we’ll do our best to solve it directly, honestly, and calmly.
Your comfort is our reputation.
We may improve or revise these Terms occasionally to serve you better. Any changes will be posted here. Using our website after updates means you're okay with the new version.
Have questions? Need help with an order? Just want to share your feedback?
- Email: husnemustafa.official@gmail.com
- WhatsApp: 0345-7119991
- Hours: Mon–Sat, 10 AM to 6 PM
We’re always a message away.
